Privacy policy
This page explains in plain words what the site does with the information it receives. The full legal text will replace it before launch.
Your email address
When you leave your address in one of the site's forms, it is passed to Systeme.io, the tool that sends Help Editions emails, for the sole purpose of writing to you. You check the consent box yourself before sending, and every email you receive has a one-click unsubscribe link. Your address is never sold, never passed on to a third party and never used for anything else.
Audience measurement
The site counts its visits with Umami, with no cookie and without identifying you. The Meta pixel is loaded only after you agree in the banner shown when you arrive. You can change this choice at any time.
Manage my cookie choiceEffective date: October 21, 2026
This Privacy Policy explains what personal information the website help-editions.ca (the "site") collects, why, with whom it is shared, how long it is kept, and the choices and rights you have. It is written for visitors in Canada and follows the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and Canada's Anti-Spam Legislation (CASL).
1. Who is responsible
The site is run by ÉDITIONS AU SECOURS LTD, a limited company organized under the laws of the Republic of Mauritius, doing business in Canada as Help Editions. 15th Floor, Citadelle Mall, Virgil Naz Street, 11328 Port Louis, Mauritius Business Registration Number (BRN): C21183246 Email: contact@help-editions.ca
The person accountable for the protection of personal information is Yvan Keyna, who runs the company. You can reach him at the email address above.
2. What information is collected, and why
| What exactly | Source | Purpose |
|---|---|---|
| Your email address, when you sign up to hear about a new book | You | Sending you the email you asked for, with your express consent |
| Your name, email address and message, when you use the contact form | You | Answering you |
| The page concerned, the reason chosen, your optional comment and your email address if you give it, when you report a problem on a game page | You | Fixing the page and, if you wish, replying to you |
| IP address, browser type, pages requested, date and time | Your browser | Running, delivering and protecting the site |
| Pages viewed and clicks, without cookies and without following you from one site to another (Umami) | Your browser | Counting visits and understanding which pages help |
| Pages viewed, clicks toward Amazon, cookie identifiers (Google Analytics and the Meta pixel), only if you accept | Your browser | Measuring site traffic and the results of Help Editions ads on Facebook and Instagram |
| Pages and book pages you visited, kept only in your own browser, only if you accept | Your browser | Choosing which book or guide to feature for you |
The site does not collect sensitive personal information, such as health data, Social Insurance Numbers, financial account details or precise geolocation. Please do not include information about your own health or your parent's health in the contact form.
Nothing is sold on the site, so no payment or shipping information is collected. Books are bought on Amazon.ca, which handles buyers' information under its own privacy policy.
3. Tracking tools are off by default
No tool that can identify you, locate you or build a profile of you starts without your consent. Google Analytics, the Meta pixel and the personalization memory only start after you click "Accept"; "Decline" is offered on an equal footing, and if you do not answer, nothing starts. You can withdraw your consent at any time with the button on the Cookie Policy page.
4. Who receives the information
Help Editions never sells your personal information. It relies on the following service providers, which process the information on its behalf and only for these purposes:
| Provider | Service | Location |
|---|---|---|
| Railway Corporation, with Cloudflare, Inc. as delivery network | Hosting, delivery and protection of the site against abuse and attacks | United States |
| Resend | Sending the messages from the contact form | United States |
| systeme.io | Managing the email list for new books | European Union |
| Umami Software, Inc. | Cookie-free audience measurement | United States |
| GitHub, Inc. | Storing error reports from the game pages | United States |
| Google LLC | Detailed audience measurement (Google Analytics, loaded through Google Tag Manager), only if you accept | United States |
| Meta Platforms, Inc. | Measuring Help Editions ads on Facebook and Instagram (Meta pixel), only if you accept | United States |
Meta may also use the information it receives through the pixel for its own purposes, under its own privacy policy.
Information may also be disclosed when the law requires it, or to protect the rights and safety of Help Editions or others.
5. Where information is processed
ÉDITIONS AU SECOURS LTD is based in Mauritius, and its service providers are mainly in the United States and the European Union. Your information may therefore be transferred, stored and processed outside your province and outside Canada, where it may be accessible to courts and authorities under local law. Before entrusting information to a provider, Help Editions checks that it will be adequately protected, and each provider undertakes to use it only for the service it provides.
6. How long information is kept
| Information | Kept for |
|---|---|
| Email address on the new-book list | Until you unsubscribe, and no longer than 3 years after your last contact with Help Editions |
| Contact form messages | As long as needed to answer you; no copy is kept on the site's own server |
| Email address in an error report | Deleted from the report once the problem is fixed; the rest of the report stays as a record of the correction |
| Google Analytics and Meta pixel cookies | Up to 13 months, see the Cookie Policy |
| Your cookie choice and the personalization memory | 6 months, in your own browser |
When these periods end, the information is destroyed or anonymized.
7. Your privacy rights
You have the right to:
- Access the personal information held about you, and learn how it has been used and to whom it has been disclosed;
- Correct information that is inaccurate or incomplete;
- Withdraw your consent at any time, for example to email updates or to the measurement tools.
If you live in Quebec, you may also ask to receive the information you provided in a structured, commonly used technological format, and ask that information about you stop being disseminated or that a link to it be de-indexed, where the law allows. No decision about you is made solely by automated means.
8. How to use your rights
Write to contact@help-editions.ca or use the contact form, saying which right you want to use. Help Editions answers within 30 days. To protect your information, you may be asked to confirm that you control the email address concerned.
If you are not satisfied with the answer, you may file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, if you live in Quebec, with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
9. Email updates
Help Editions only emails you with your express consent, given when you check the box on the sign-up form yourself. Every email identifies the sender, gives its contact information and includes an unsubscribe link that works in one click. Your unsubscribe request takes effect without delay, and no later than the 10 business days set by Canada's Anti-Spam Legislation.
10. Children
The site is not directed to children under 14, and Help Editions does not knowingly collect personal information from them without the consent of a parent or guardian. If you believe that a child has sent personal information through the site, write to the address above and it will be deleted.
11. Security and breaches
Traffic to the site is encrypted, access to the information is limited to the people who need it, and service providers are chosen for their security practices. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed. If a breach involving your information creates a real risk of significant harm, you will be notified, together with the Privacy Commissioner of Canada and, for Quebec residents, the Commission d'accès à l'information.
12. Changes to this policy
This policy is updated when practices change. The new version is posted on this page with a new effective date. If a change is significant, a notice will also appear on the site.
13. Contact
For any question about this policy or your information: contact@help-editions.ca, or the contact form.